Question 1

What cybersecurity services does Dubai IT AMC provide?

Accepted Answer

Under the IT AMC, we provide baseline security: endpoint protection (antivirus/anti-malware), firewall management, patch management, and security-aware configuration. Advanced security — EDR, 24/7 SOC monitoring, incident response, vulnerability scanning, and compliance management — is available through Real Secure IT's Managed IT Services.

Question 2

What is the biggest cybersecurity threat for UAE businesses right now?

Accepted Answer

Ransomware and business email compromise (BEC) are the leading threats in the UAE. Attackers increasingly use AI-generated phishing emails that bypass traditional filters. UAE businesses are targeted due to high transaction volumes and regional geopolitical factors. The 2024 UAE Cyber Security Report noted a 45% increase in ransomware incidents targeting SMEs.

Question 3

Does my business need a firewall?

Accepted Answer

Yes — every business network should have a properly configured firewall. A next-generation firewall (NGFW) from vendors like Fortinet, Cisco, or Palo Alto provides stateful inspection, application-level filtering, intrusion prevention, and VPN capabilities. Many breaches in UAE SMEs occur through misconfigured or unpatched firewalls.

Question 4

What is endpoint protection and why is it important?

Accepted Answer

Endpoint protection (EPP) is security software installed on all devices — PCs, laptops, servers, and mobile devices — to detect and block malware, ransomware, and other threats. Modern EPP solutions go beyond traditional antivirus to include behavioural analysis and automatic remediation. We deploy and manage solutions from Bitdefender, SentinelOne, and Sophos.

Question 5

What is a security audit and should my business have one?

Accepted Answer

A security audit assesses your current security controls against a framework (ISO 27001, NESA, or CIS Controls). It identifies vulnerabilities, misconfigurations, policy gaps, and compliance shortfalls. We recommend an annual audit for all businesses — and immediately after any significant infrastructure change, data breach, or new compliance requirement.

Question 6

How do I protect my business from ransomware?

Accepted Answer

Ransomware defence requires multiple layers: (1) patch all systems promptly, (2) enforce MFA on all accounts, (3) deploy EDR on all endpoints, (4) run immutable, tested backups (ideally with a copy offsite), (5) segment your network to limit lateral movement, (6) filter email for malicious attachments and links, and (7) train staff to recognise phishing attempts. If ransomware strikes, having a tested recovery plan is the difference between hours of downtime and weeks.

Question 7

What is multi-factor authentication (MFA) and do I need it?

Accepted Answer

MFA requires users to verify their identity with a second factor (authenticator app, SMS, or hardware token) in addition to their password. It blocks over 99% of automated credential attacks. In the UAE, NESA and DESC guidelines both require MFA for systems holding sensitive data. Every business account — email, VPN, cloud services — should have MFA enforced.

Question 8

How do I know if my systems have been compromised?

Accepted Answer

Signs include: unusual account login activity, unexpected password changes, slow system performance, unexplained data transfers, new admin accounts, disabled antivirus, or user reports of encrypted files. If you suspect a breach, isolate affected systems immediately and contact us. Our team can conduct an incident investigation and forensic analysis.

Question 9

Do I need cyber insurance in the UAE?

Accepted Answer

Cyber insurance is increasingly important for UAE businesses, particularly those handling client data or financial transactions. Policies typically cover incident response costs, legal fees, regulatory fines, and business interruption. Insurers now require demonstrated security controls (MFA, EDR, backups) — we can help you meet those requirements.

Question 10

What security vendors does Dubai IT AMC work with?

Accepted Answer

We work with leading security vendors including Bitdefender, SentinelOne, Fortinet, Sophos, Palo Alto Networks, CrowdStrike, and Microsoft Defender. Vendor selection depends on your infrastructure, budget, and existing technology stack. We are vendor-neutral and recommend the best fit for your environment.

Question 11

Is my cloud environment (Microsoft Azure, AWS) secure?

Accepted Answer

Cloud security is a shared responsibility — the provider secures the infrastructure; you must secure your configuration, identity management, and data. Common cloud misconfigurations include publicly exposed storage buckets, overly permissive IAM roles, and missing logging. We conduct cloud security reviews and implement CIS Benchmark configurations.

Question 12

What should I do immediately after a data breach?

Accepted Answer

Immediately: (1) isolate affected systems from the network, (2) preserve logs and do not delete anything, (3) change all credentials that may be compromised, (4) notify our team for incident response support, (5) assess what data was accessed or exfiltrated, (6) notify affected individuals and regulators as required by UAE data protection law. Do not pay ransoms without expert guidance.

Cybersecurity Services — FAQs

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