Technology Expertise That Goes Beyond Basic IT Support
Our engineers support a wide range of enterprise and SMB technologies across cloud, networking, security, communication, and infrastructure environments.
From Microsoft 365 and VMware to firewalls, VoIP systems, and access control platforms — we help businesses manage, maintain, troubleshoot, and optimise their technology ecosystem under a single support model.
Hands-on engineering across on-premise, hybrid, and cloud infrastructure
Technology Categories
Comprehensive support across every layer of your IT and physical security infrastructure.
Servers & Virtualization
We design, deploy, and maintain on-premise and hybrid server environments — from Active Directory to full hypervisor stacks.
Supported Platforms
What We Handle
- Windows Server administration
- Active Directory & Group Policy
- VMware ESXi deployment & management
- Hyper-V virtualization
- NAS & SAN storage management
- Backup & disaster recovery systems
- Virtualization infrastructure planning
Network & Connectivity
From enterprise Wi-Fi to multi-site SD-WAN, we manage and troubleshoot every layer of your network infrastructure.
Supported Platforms
What We Handle
- Enterprise Wi-Fi design & deployment
- VLAN segmentation & management
- VPN connectivity (site-to-site & remote)
- Multi-site & branch networking
- Firewall policy management
- SD-WAN implementation
- Internet redundancy & failover
Microsoft 365 & Cloud Platforms
Full lifecycle management of your Microsoft 365 environment and multi-cloud infrastructure — from licensing to security hardening.
Supported Platforms
What We Handle
- Exchange Online administration
- Microsoft Teams deployment & support
- SharePoint & OneDrive management
- Azure AD identity & access management
- Email security configuration
- User & license lifecycle management
- Cloud migration planning
Security & Endpoint Protection
Multi-layered endpoint and network security management using best-in-class EDR/XDR platforms, aligned with UAE regulatory frameworks.
Supported Platforms
What We Handle
- Endpoint Detection & Response (EDR/XDR)
- Email threat protection & anti-phishing
- Patch management & vulnerability remediation
- 24/7 threat monitoring & alerting
- Security awareness programme support
- Firewall & web filtering
- NESA / DESC compliance alignment
VoIP & Unified Communications
Expert support for IP PBX systems, SIP trunks, and modern UC platforms. One of the most in-demand expertise areas for UAE businesses.
Supported Platforms
What We Handle
- IP PBX system installation & management
- SIP trunking configuration
- Video conferencing integration
- Call routing & IVR setup
- Remote extension provisioning
- Voicemail, ring groups & queues
- VoIP quality troubleshooting
Access Control & Surveillance
Physical security infrastructure support — from IP cameras and biometric readers to enterprise-grade access management platforms.
Supported Platforms
What We Handle
- Access control system deployment
- Time attendance system management
- CCTV infrastructure design & install
- Remote monitoring configuration
- Biometric reader integration
- Visitor management systems
- Physical security policy alignment
Website Hosting & Email Infrastructure
End-to-end management of your web presence, domain infrastructure, and business email platform.
Supported Platforms
What We Handle
- DNS management & troubleshooting
- SSL certificate deployment & renewal
- Domain registration & management
- Website hosting administration
- Business email setup & migration
- Cloud hosting management
- CDN & performance optimisation
Security Is the Foundation, Not an Add-On
Every Dubai IT AMC contract includes security best practices by default. For businesses requiring deeper protection, our Managed IT tiers include EDR/XDR, AI-based DNS filtering, and bare-metal backup — powered by our parent company Real Secure IT.
Proactive Monitoring & IT Service Management
Every client is onboarded to our enterprise monitoring platform — giving our team complete visibility before problems escalate.
Full-Spectrum IT Visibility
Our monitoring platform watches every device, service, and threshold 24/7 — so our engineers can act before your team even notices an issue.
24/7 Monitoring Platform
Continuous visibility across all managed endpoints and network devices
Automated Alerts
Instant notifications for hardware failures, security events, and thresholds
Remote Remediation
Engineers resolve most issues remotely before they impact your operations
Patch Management
Scheduled and automated patching across OS, applications, and firmware
Asset Tracking
Full inventory of hardware and software across your environment
Ticketing System
Every request logged, tracked, and resolved with full audit trail
Reporting & SLA Tracking
Monthly reports with service summaries, uptime metrics, and SLA compliance
Client Dashboard
On-request visibility into your environment's health and open tickets
Technologies & Brands We Support
Organised by technology domain — confirm we support the platforms your business relies on.
One Contract. Every Technology.
Stop managing multiple vendors for different systems. Dubai IT AMC consolidates support for your entire technology estate under a single AMC — with the security expertise of Real Secure IT behind every engagement.
Why a single support model?
- Unified accountability — one team owns every issue end-to-end
- Cross-platform visibility through a single monitoring pane
- Security policies applied consistently across all systems
- Faster resolution — no finger-pointing between vendors