Question 1

Can Dubai IT AMC set up Microsoft 365 for my business?

Accepted Answer

Yes. We handle the full M365 deployment: tenant creation, domain verification, user account provisioning, licence assignment, Exchange Online configuration, Teams setup, and SharePoint/OneDrive structure. We also migrate your existing email and files from previous systems.

Question 2

How do I migrate from Google Workspace to Microsoft 365?

Accepted Answer

We run a parallel migration over 1–3 weeks depending on your data volume. Emails, contacts, and calendar data are migrated from Gmail/Google Calendar to Exchange Online/Outlook. Google Drive files move to OneDrive/SharePoint. We minimise disruption by running both systems simultaneously until the cutover.

Question 3

How do I migrate from an on-premises Exchange server to Microsoft 365?

Accepted Answer

We assess your current Exchange environment, plan the migration (hybrid, staged, or cutover), configure the Microsoft 365 tenant, migrate mailboxes, and update DNS records. Post-migration, we decommission the on-premises server safely. Most migrations complete within 1–5 business days.

Question 4

How do you secure a Microsoft 365 tenant?

Accepted Answer

Security hardening includes: enabling MFA for all users, configuring Conditional Access policies (block legacy auth, require compliant devices), activating Defender for Business or Defender for Office 365, setting up anti-phishing and anti-spam policies, enabling audit logging and alerts, and reviewing admin role assignments. We also check the M365 Secure Score and implement priority recommendations.

Question 5

What Microsoft 365 licences should my business use?

Accepted Answer

For most UAE SMEs, Microsoft 365 Business Premium offers the best value — it includes Exchange, Teams, SharePoint, OneDrive, and Defender for Business security. Larger organisations may need Microsoft 365 E3 or E5 for advanced compliance and security features. We help you right-size your licensing to avoid overpaying.

Question 6

Can you set up Microsoft Teams for our organisation?

Accepted Answer

Yes. Teams setup includes channel structure design, meeting policy configuration, guest access controls, Teams Phone (if replacing your PBX), and integration with SharePoint document libraries. We also train staff on effective Teams usage.

Question 7

How do I set up email on a custom domain in Microsoft 365?

Accepted Answer

We add your domain (e.g., yourbusiness.ae) to your M365 tenant, verify ownership via DNS, configure MX records for mail delivery, set up SPF, DKIM, and DMARC records to prevent email spoofing, and test end-to-end mail flow before cutting over.

Question 8

What is SPF, DKIM, and DMARC, and do I need them?

Accepted Answer

These are email authentication standards that protect your domain from being used in phishing and spam campaigns. SPF lists authorised sending servers, DKIM adds a cryptographic signature to outbound mail, and DMARC tells receiving servers what to do with unauthenticated mail. All three are essential for any business using email — many UAE banks and government portals now reject mail without DMARC.

Question 9

How does Microsoft 365 backup work — is my data automatically backed up?

Accepted Answer

Microsoft 365 has built-in redundancy but does NOT provide full backup or long-term retention by default. Deleted items are retained for 30–93 days depending on settings. We recommend a third-party M365 backup solution (such as Veeam or Acronis) for daily backups with long-term retention and fast restore capabilities.

Question 10

Can I access Microsoft 365 from UAE without issues?

Accepted Answer

Yes. Microsoft 365 is fully accessible from the UAE. Microsoft operates data centres with UAE region options for data residency. There are no restrictions on M365 services in the UAE. We can configure your tenant to store data in UAE or European data centres based on your compliance requirements.

Question 11

What happens when a Microsoft 365 user leaves the company?

Accepted Answer

We handle offboarding: remove the user's licence, export and archive their mailbox, transfer their OneDrive files to a manager, revoke active sessions and application access, and optionally set up a mail forward or shared mailbox so their emails are not lost. This process should be done immediately upon departure to prevent data leakage.

Question 12

How do I manage Microsoft 365 licences cost-effectively?

Accepted Answer

We conduct periodic licence audits — identifying inactive accounts, unused services, and mismatched licence tiers. Many businesses overspend by 20–30% on M365 licences. We consolidate licences, remove unused users, and match licence types to actual usage patterns.

Microsoft 365 Support — FAQs

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